You’ll love it here! Are you passionate about working with people and technology?
We are hiring immediately for a seasonal Bilingual Customer Service Representative.
As a Bilingual Customer Service Representative, you will be responsible for day-to-day customer service responsibilities within our National Administration Department. Customers are the heart and soul of everything we do at Best Buy Canada, so when things don’t go as anticipated for them, it’s the Customer Service team that steps in to collaborate with our customers on solutions and make amazing happen.
In this role, the successful candidate needs to be in the Lower Mainland, where we practice a remote-first working model, leveraging occasional in person interactions within the greater Vancouver area for strategic, collaborative, and social purposes.
Availability Requirement…
Monday to Friday with flexibility to work on Weekends
Remote first work environment however in-person collaboration required for team events
As a Bilingual Customer Service Representative, you will….
Handle and resolve escalated customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints in a timely manner
Handle difficult customer calls including, warranty claims and extended ETAs on unit repairs
Respond promptly and professionally to customer and store inquiries via phone & email
Partner with various departments from Technical and Parts team to ensure customer excellence
Ensure that assigned process metrics are actively monitored and maintained within targets
The experience we need…
Fluency in both English and French
Fundamentally strong e-mail communication skills and general computer literacy
1-2 years providing exceptional customer service over the phone
Previous experience in handling customer escalations
About Best Buy
As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusion and recognition.
We are looking for people just like you.
Join our innovative team to help our customers by going above and beyond.
Base pay range
Hourly pay rate: $18.00 – $18.68
Pay may vary by province. Pay listed is for the location advertised.
19890 – 92A Avenue, Langley, BC V1M 3A9
All Applications welcome, Should you be a Veteran looking for work please self identify if you wish