Bilingual Customer Service Representative (Toronto Hybrid) Full Time

Your Moneris Career – The Opportunity

We all know that it feels good to help someone. Why not make it a career and get paid for it?

As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer’s daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.

Location: You will be based in our Toronto Office and will work in a Hybrid model (Currently 2 days in office and 3 days from home).

Address: 3300 Bloor St W, Toronto, ON M8X 2X2

Reporting Relationship: You will report to the Team Lead, Customer Service

Your Moneris Career – What you’ll do

• Provide technical support to merchant clients over the phone

• Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels

• Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries

• Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)

Your Moneris Career – What you bring

• 1+ years of customer service experience in a contact centre environment.

• Prior experience providing technical support.

• Experience with computer functionality, software and hardware (routers/modems/etc.).

• Work on different shifts including evenings, weekends and holidays.

• Bilingual in French and English (reading, writing and verbal)

Nice-to-have…

• Prior experience with retail or restaurant systems is an asset (point of sale, software).

Your Moneris Career – What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

Find out more about the work perks & benefits you get as a Moneris employee at Moneris.com/careers

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