Bilingual Small Business Support Representative – Work from home! Full Time

We are looking for a Bilingual Small Business Support Representative – Work from home! 

Do you enjoy helping small businesses? Do you want to work for an organization that believes in people’s potential?

At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is collaborative and supportive, where more than 90% of employees agree it’s a great place to work. You will work closely with colleagues both locally and across the country – building upon synergies and learning from one another. You make a difference when you work at CFIB. 

We have an exciting opportunity for a Bilingual Small Business Support Representative.  We offer flexibility in working conditions; you can work from home; you can work from one of our offices located across the country, or you can work within a hybrid model!

What will you do?

In this role, reporting to the Manager, Business Resources Contact Centre, you will express your passion for helping small businesses by providing them with sound advice and tools to help them run their business. 

Responsibilities:

• Receive and respond to inbound calls, emails, and live chats from Canadian business owners regarding HR, employment standards, taxation, regulations, financing, and operational issues.
• Prioritize and manage a high volume of cases while ensuring accuracy.
• Stay up to date on legislation affecting SMEs.
• Collaborate with legislative, savings, and sales teams.
• Perform additional Business Resources duties.
• Stay up to date with internal processes, procedures, and service standards to ensure consistent and high-quality support.
• Document call notes and case details in a CRM software in real time while speaking with members.
• Understand and apply CFIB’s mandate as a nonpartisan organization representing business owners.

What makes a successful Bilingual Small Business Support Representative

• Ability to thrive in a fast-paced call centre environment.
• Strong attention to detail and accuracy
• Excellent interpersonal and communication skills.
• High integrity, confidentiality, and professionalism
• Proven customer service, problem-solving, and multitasking skills.
• Ability to make sound decisions and exercise good judgment under pressure.
• Ability to handle difficult or sensitive conversations with members while maintaining professionalism and empathy.
• Curiosity and resourcefulness to research, verify, and locate accurate information quickly.
• Self-starter able to work independently.
• Strong understanding of HR and employment legislation.
• Proficiency with Microsoft tools.
• Relevant postsecondary education.
• 1–2 years of relevant experience (call centre experience is an asset).
• Fluency in English and French.
• Availability 12:00 p.m.–8:00 p.m. EST.