Client Success and Onboarding Specialist Full Time NEW

Imagine partnering with orientation directors at top universities and HR leaders at innovative companies, helping them create exceptional digital experiences that welcome thousands of new students and employees each year.

At Advantage, you’ll be the trusted advisor to higher education and corporate professionals who rely on our orientation platforms. You’ll build lasting relationships, guide them toward success, and become an integral part of their team’s accomplishments.

Why This Role Matters

As our Client Success & Onboarding Specialist, you’ll be the dedicated partner for orientation directors, student affairs professionals, and HR teams across colleges, universities, and businesses nationwide. Your proactive outreach and expert guidance will help them maximize their digital orientation platforms and achieve their goals.

These busy professionals count on you to understand their challenges, recommend smart solutions, and ensure they feel supported every step of the way. Your work directly impacts client satisfaction, retention, and the success of their orientation programs.

Your Day-to-Day

Building Relationships with Education & HR Professionals

Serve as the primary contact for orientation directors, student affairs staff, and HR professionals in your client portfolio
Make proactive check-in calls and emails to strengthen relationships and understand their evolving needs
Capture detailed notes and action items from conversations in our CRM system
Monitor platform usage reports to identify opportunities or address concerns before they become issues
Guiding Higher Ed & Business Clients to Success

Become an expert on our orientation platform and understand the unique needs of both higher education and corporate onboarding
Recommend features, enhancements, and strategies tailored to each institution’s or company’s specific goals and budget
Help orientation directors plan for new student cohorts and assist HR teams with employee onboarding campaigns
Support proposal development, renewals, and change requests using proven templates
Onboarding & Training New Partners

Welcome new orientation directors and HR teams after their platform launches, setting the foundation for a strong partnership
Lead high-level introduction online training sessions that empower university staff and HR professionals to confidently manage their platforms
What You’ll Bring to the Team

Required Experience & Skills

1-2 years in a customer-facing role (inside sales, customer service, account coordination, or client services)
Comfort working with professional clients – you’ll be partnering with directors, managers, and administrators daily
Natural ease with outbound communication – you genuinely enjoy making calls and writing professional emails daily
Tech-savvy mindset – you pick up web-based software quickly and help others do the same
Excellent written communication – clear, concise, professional, and friendly
Strong verbal presence – confident and personable on phone and video calls
Exceptional organization – you manage multiple client needs simultaneously and always follow through
Service-first mentality – you’re genuinely invested in helping busy professionals succeed
Bonus Points For

Experience or familiarity with higher education (student affairs, admissions, orientation programs)
Background in HR, employee onboarding, or corporate training
Experience with content management systems (WordPress, Umbraco, Drupal)
Familiarity with basic web concepts or simple HTML
Hands-on experience with CRM or ticketing tools like Dynamics, Salesforce, or Zendesk
You’ll Thrive Here If You’re…

Client-obsessed – you genuinely care about helping orientation directors and HR professionals succeed
Naturally proactive – you anticipate needs and reach out before clients have to ask
A problem-solver – you find solutions for busy professionals who need things to just work
Collaborative – teamwork energizes you, and you enjoy being part of clients’ success stories
Calm under pressure – you handle competing priorities with grace during busy orientation seasons
Curious about education & business – you’re interested in learning how colleges and companies welcome new members
Growth-minded – you want to build a career in client success, sales, technical support, account management, or project management
What We Offer

Competitive Compensation & Benefits

Competitive salary with annual review opportunities
Comprehensive health and dental insurance
401(k) with company matching
Generous paid vacation and holidays
Profit-sharing opportunities
A Culture You’ll Love

Hybrid work flexibility after your onboarding period (professional office in Jacksonville)
Flextime options that respect your work-life balance
Friendly, drama-free environment where collaboration thrives
Close-knit company of 50, Client Success team of 6 where your contributions truly matter
Professional development support – we invest in your growth
Office perks: gym membership, well-stocked break room with snacks, coffee, and tea
Your Growth Path

This role isn’t just a job—it’s a launchpad. You’ll develop expertise in:

Building strategic relationships with higher education and business professionals
Understanding the unique needs of university orientation programs and corporate HR onboarding
Consultative sales support and proposal development
Technical platform knowledge and troubleshooting
Software-driven client success methodologies in a B2B SaaS environment
Strong performers have clear pathways to advance into diverse roles based on their interests and strengths, including: senior client success, account management, sales, technical support, or project management positions as our company continues its growth trajectory.

About Advantage Design Group

Advantage has been the trusted partner for orientation directors at 400+ colleges and universities, and HR professionals at innovative companies across the US and Canada. We create interactive, video-driven platforms that transform how organizations welcome new students and employees.

We’re not just growing, we’re making a real impact. Our platforms help orientation professionals and HR teams create engaging, accessible digital experiences that guide thousands of people through critical life transitions.

Our Mission: Bridging essential life transitions through effective digital experiences.

Our Core Values:

Client Focus – We deeply understand and deliver on the needs of orientation directors and HR professionals
Optimization – We continuously improve and innovate
Relationships – We build lasting partnerships with education and business leaders
Excellence – We deliver outstanding results every time
Ready to Make an Impact?

If you’re excited about partnering with orientation directors and HR professionals, love helping busy professionals succeed with technology, and want to be part of a passionate team making a difference in education and business, we’d love to hear from you!

Advantage Design Group is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.