Dispatch & Patient Coordination Specialist Full Time NEW

Dispatch & Patient Coordination Specialist
Full-Time | Greater Houston Area

Role Overview
We are seeking a highly organized Dispatcher & Patient Coordination Specialist to serve as the central point of contact between patients, facilities, and field technologists. This role directly impacts patient experience, technician efficiency, and revenue integrity.

This position requires a service-first mindset. Physicians and facilities expect fast, frictionless execution — we adapt to their workflows. Patients must feel informed, supported, and prioritized at all times.

You will dispatch mobile diagnostic services, conduct patient pre-qualification, maintain disciplined documentation, and ensure proactive, closed-loop communication. Success requires strong follow-through, prioritization skills, and calm professionalism under pressure.

Key Responsibilities

Triage incoming orders (fax, portal, email, phone)

Accurately log all activity in Rapid Rad

Assign technologists based on location, modality, and urgency

Coordinate same-day and next-day appointments efficiently

Confirm appointments and set clear expectations

Conduct outbound calls to gather demographics and scheduling details

Assess exam readiness and escalate barriers

Verify insurance using approved tools (Availity, Novitas)

Maintain complete, real-time notes for every interaction

Proactively update facilities on scheduling issues

Coordinate closely with technologists and billing staff

What Success Looks Like

Orders are accurate and rarely require rework

Missed exams are minimized through proactive follow-up

Technologists arrive informed and prepared

Documentation is complete and reliable

Patients and facilities feel confident in our process

Qualifications

2+ years in dispatch, scheduling, or healthcare coordination

Strong customer service mindset

Exceptional attention to detail and documentation discipline

Ability to manage high call volume

Strong prioritization and time management skills

Clear written and verbal communication

High accountability and follow-through

Bilingual preferred

Schedule
Shared weekend coverage required. Flexibility and reliability are essential.