Job purpose

As a DTO Sales & Accounting Manager, you will drive corporate growth by facilitating implementation of software with a focus on long term adoption to new dealership customers.      

As a strategic leader, your gaze is firmly focused forward on new ways to drive more install capacity while delivering quality experiences to our customers.  You are creative, visionary, and you enjoy integrating new technologies into PBS and our processes.  

You are also strategic, thorough, and organized – designing systems and processes that add structure while maintaining fluidity in our engagements.

Together with the Dealer Services leadership team, you evolve DTO people and process to increase volume, ensure software adoption, implement new technologies, and support your team’s growth and mental health. 

DTO Sales & Accounting Managers motivate and find ways to engage our team in the bigger PBS picture.  

DTO is a fast paced, intense environment where team members drive initiatives forward quickly, while remaining fluid and able to pivot with little advanced notice.   The DTO team is filled with professional, experienced, and extremely talented software and industry experts who love a challenge and strive to be a part of the solution.  

This role manages Team Leads, as well a smaller team of higher level DTO team members.  

Responsibilities and Requirements

Leadership Responsibilities:

• Remain calm under pressure, professional, and focused.  
• Be a role model to your team members, and an example of what DTO expectations are.  
• Accurately communicate policy, direction, and vision.    
• Foster a supportive work culture, take care of your peers, and positively represent PBS.
• Promote an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to develop & grow.
• Confidently and professionally represent DTO and promote the silo across the company, and in the field. 
• Encourage collaboration in problem solving across DTO, and elsewhere in the company.  

People Management:

• Ownership of staff recruiting and retention programs. 
• HR responsibilities including coaching, reviews, celebrations, resolving conflicts, continual feedback, disciplinary action, and terminations (if required) 
• Intentional and transparent communication.  Accurately communicate corporate policy, direction, and vision.  
• Set goals and develop systems to encourage team members engagement on job achievements and professional development. 

Department Management:

• Maintain staffing levels and expertise, in-line with organizational installation goals. 
• Build and evolve departmental process with a focus on the people, and corporate growth.
• Build structure around adopting software changes into existing processes/workload. –   Implement ‘success’ metrics focused on work effort success and corporate growth.
• Lead your silo in ongoing software training, professional development sessions, and growth planning. 
• Ensure all staff adhere to corporate policies & procedures.
• Monthly department analysis & reporting 
• Ownership of all tools/processes as they relate to your silo (GuideCX, MS Teams channels, SharePoint sites, TimeTap, etc.) Individual Requirements:
• Stay on top of your silo of expertise.
• Maintain silo certifications and stay engaged with the evolution of the software and industry in your area of expertise.
• Ability to install/train your silo, and willingness to attend larger installations each year.  
• Ability to confidently present your silo in training sessions, small public speaking engagements, and in written form.  
• Be adaptable/fluid/flexible.  That’s what makes us great!
• Build cross-departmental relationships and support your peers. 
• Develop relationships with silo leaders in Support, Development, PSG, and Marketing.
• Work on opportunities, while adhering (best we can) to structured processes.

Qualifications

• 5+ years previous experience in the automotive industry, dealership, or PBS environment
• Previous experience in managing high-performing teams. 
• Computer proficiency in Microsoft Office, a quick learner, and technologically savvy •      
• Fluent in English, and exceptional communication skills are required.  French is an asset.

Working conditions and Equipment

• Available to travel as required to meet organizational needs (estimate: to 2-3 weeks/year)
• Available to work nonstandard hours starting at 5:30, 7:30 or 9:30am and occasionally Saturday and/or Sunday.
• Available to work occasionally Saturday and/or Sunday due to travel schedule.
• Stock laptop required at time of hire.

Physical requirements

• This position can require long periods of sitting or standing and extended use of a computer and phone.
• Sit/stand desks are available when working in the office environment. 
• Lifting to a medium level (up to 50 lbs./23 kgs on an occasional basis, and up to 25 lbs. /11 kgs on a frequent basis).

Direct reports

• DTO Trainers, Specialist, and Sr. Specialist.  
• Sales & Accounting Team Lead  

All Applications welcome, Should you be a Veteran looking for work please self identify if you wish