Operations & Support Engineer Full Time

OPERATIONS AND SUPPORT ENGINEER
Drakontas LLC, Glenside, PA

Drakontas is a leading world-wide provider of mobile team collaboration, shared situational awareness tools to the public safety and law enforcement sector. Our software is used by organizations around the world in public safety, search & rescue and humanitarian relief operations. Come join our team and put your talents to work to make a positive difference in the world by helping these first responders do their jobs more quickly, safely and effectively.

We are looking for an experienced, self-motivated engineer to join our team to help us push our products forward. As a DevOps and Support Engineer, you will:

Set up and maintain managed cloud applications offered by Drakontas
Develop and prepare deployment packages for on-premises customers
Monitor and mitigate security vulnerabilities for all deployment classes
Monitor and maintain cloud services and infrastructure utilized by Drakontas
Automate procedures including deployment, configuration, CI/CD, testing
Provide customer training and support, primarily virtual but some on-site
Document procedures, policies, and resources
Support sales team demos and trade shows
Troubleshoot reported problems
We are looking for someone excited to work with both people and technology and be the anchor of our operations team as we scale up to match a rapidly growing, world-wide customer base.

Be ready to enhance the team by bringing your unique knowledge to the table, and we will enhance your skills by doing the same and challenging you to learn more.

This position is open to remote work with occasional site visits.

Requirements
This position requires:

United States citizenship
Reasonable ability to travel and provide on-site customer support
Minimum of 5 years of operations experience
Technical expertise required includes:

Linux System administration—Red Hat Enterprise Linux preferred
Kubernetes and Docker/Podman
Amazon Web Services (AWS)—especially EC2 and S3
VMWare, QEMU/KVM, and other virtualization technologies
Basic cybersecurity principles
Git and Jira
Beneficial Skills
Additional skills desired for this role include:

Python and shell script programming
Qualys and/or similar cybersecurity tools
Software/network/system profiling and performance analysis
Quality assurance and software testing
Technical writing and other communication skills
We expect that:
You aren’t just an amazing engineer; you’re an entrepreneur who loves to build things and talk to the people who use them.
You are flexible in your technology choices and use the right tool for the job.
You have the passion and knowledge to engage in technology discussions.
You understand the importance of delivering value to the business and users.
You can expect:
To work for an established company with a startup-like environment.
Exposure to international customers and technology partners
Fair-market compensation and full health benefits.
To be challenged in many ways across many disciplines.